GS Workwear — Terms & Conditions
1. Introduction & definitions
1.1. These terms and conditions (the “Conditions”) set out the basis on which we sell goods to you. Please read them carefully—especially clause 11 (Cancellations and returns) and clause 13 (Liability). You may print a copy for future reference.
1.2. Business Day means a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
1.3. Event Outside Our Control has the meaning given in clause 15.
1.4. Goods means the goods listed on our website (the “Website”) which we may supply to you.
1.5. By placing an order, you agree to be legally bound by these Conditions.
2. About us
2.1. The Website is owned and operated by Goldstar Leisure Limited (trading as GS Workwear) (“we/us/our”), a company registered in England and Wales (No. 07868149).
2.2. Registered office: Courtenay House, Pynes Hill, Exeter, England, EX2 5AZ.
2.3. VAT number: GB104161761.
2.4. Customer support: support@gsworkwear.com.
2.5. Returns/postal correspondence (unless we tell you otherwise): H1 Westfield Business Park, Long Road, Paignton, Devon, TQ4 7AU.
3. Overseas orders
3.1. We may accept orders from, and ship to, addresses outside the United Kingdom. You are responsible for any additional shipping/postage costs.
3.2. We will notify you of any extra shipping/postage charges after you place your order. If you do not wish to pay these, you may cancel. If you wish to proceed, you must confirm within 7 days of our notice; otherwise, we will treat the order as cancelled.
3.3. Cross‑border shipments may be opened and inspected by customs.
3.4. If we agree to deliver outside the UK, the Goods may be subject to import duties, taxes or expenses due to local laws/regulations. You are responsible for these amounts in addition to our price (including VAT, where applicable) and delivery costs. We do not control or predict these charges—please check with your local customs/tax authority before ordering.
4. Eligibility
To purchase from the Website and form a contract with us you must be 18 years or over.
5. Prices & price matching
5.1. Prices are shown on the order page.
5.2. Prices (and any other charges shown) are based on delivery within the UK unless stated otherwise.
5.3. Delivery costs are shown separately on the order page and added to your total.
5.4. Unless stated otherwise, prices include VAT.
5.5. Price matching
We may price‑match products we sell, subject to all of the following:
a) The competitor’s item is identical (same brand, model, colour, size).
b) The competitor’s price is publicly available to all customers on their website (not membership-only, reward-style, abandoned‑checkout or similar promotional pricing).
c) The item is in stock with the competitor at the time of the request.
d) We may consider total payable cost (item price plus delivery). If our shipping is cheaper, we may match the competitor’s overall total.
e) Each request is reviewed case by case. We may decline a match where it would be uneconomical for us to do so.
6. Payment
6.1. We accept major credit/debit cards and PayPal.
6.2. By ordering, you authorise us to charge your payment method as provided on the order form.
6.3. We charge for the Goods when we dispatch them.
6.4. If your payment fails or is reversed after dispatch, you remain liable for the balance unless the Goods are returned to us in original condition.
6.5. We will contact you if there are any problems authorising your payment.
7. Interest on late payment
7.1. Unless clause 7.2 applies, we may charge interest on overdue sums at 3% per year above the Bank of England base rate, accruing daily from the due date until paid, before or after judgment.
7.2. We will not charge interest on a genuinely disputed invoice during the period of dispute, provided you notified us promptly with reasons for the dispute.
8. Orders & formation of contract
8.1. Our Website, catalogue and brochures illustrate the Goods and their packaging. Colours and packaging may vary from on‑screen images.
8.2. All orders are subject to acceptance and availability. If we cannot supply due to stock shortages, materials/staff issues, an Event Outside Our Control, or an error in description/price, we will notify you and refund any sums paid.
8.3. If items are temporarily unavailable, we will email an expected availability date. You may wait or cancel for a refund.
8.4. Your order is an offer to buy.
8.5. Our acknowledgement of receipt is not acceptance.
8.6. Our “Confirmation Notice” (dispatch email) is our acceptance.
8.7. A binding Contract (incorporating these Conditions) arises when we send the Confirmation Notice.
8.8. If you spot an error in the Confirmation Notice or wish to make changes, contact us immediately. We will confirm if changes are possible and any impact on price, delivery or timings; you may then choose whether to proceed.
8.9. We may make:
8.9.1. minor technical changes to the Goods to improve them or comply with law;
8.9.2. changes to these Conditions to reflect legal/regulatory changes;
8.9.3. changes to how we accept payment;
8.9.4. changes to reflect VAT rate changes.
8.10. If a change under 8.9 significantly disadvantages you, we will give notice and you may cancel.
8.11. Any other variation is binding only if agreed in writing and signed by both parties.
9. Delivery
9.1. We will deliver to the address you provide at checkout (which may differ from the billing address).
9.2. Delivery dates are estimates. If no date is specified, delivery will take place as soon as reasonably possible and within 30 days of the Confirmation Notice, subject to clause 15.
9.3. If you have agreed to collect:
9.3.1. collect during our working hours (9:00–16:00) within 3 Business Days of our notice that the Goods are ready;
9.3.2. delivery occurs when we hand the Goods to you at our premises.
9.4. If we deliver to your address, delivery occurs when the Goods are in the physical possession of you or your authorised recipient.
9.5. If you ask us to use an independent carrier other than our usual carrier, delivery occurs when we deliver the Goods to that carrier.
9.6. Please examine the Goods promptly. Notify non‑delivery within 7 days of the invoice date and any damage/shortage within 3 days of receipt.
9.7. If no one is present to receive delivery, we will advise of an attempted delivery—please contact us to rearrange.
9.8. We may end the contract and charge reasonable storage costs if:
9.8.1. you arranged to collect but do not do so within 14 Business Days of our readiness notice; or
9.8.2. we agreed to deliver, you were unavailable on the agreed date, and delivery cannot be rearranged within 14 Business Days of the original date.
9.9. Christmas: please check the Website for last order dates. We aim to dispatch in‑stock Goods within 24 hours, but cannot guarantee delivery by 24 December.
10. Risk & title
10.1. Risk in the Goods passes to you on delivery (see clauses 9.3–9.5).
10.2. Title passes when we receive full payment, including VAT and delivery charges.
11. Cancelling & returns
Before dispatch
11.1. You may cancel your order at any time before we send the Confirmation Notice by emailing support@gsworkwear.com or writing to H1 Westfield Business Park, Long Road, Paignton, Devon, TQ4 7AU, using either:
11.1.1. our Website cancellation form; or
11.1.2. a clear statement including your name, address, Goods description and order reference.
After dispatch (change of mind)
11.2. The Cancellation Period runs from the date of the Confirmation Notice until 30 calendar days after the day you receive the Goods.
11.3. To cancel within the Cancellation Period, notify us via the contact details in 11.1.
Returns process
11.3.1. We will provide return instructions, including where to send the Goods. Please return within 14 days of notifying us.
11.3.2. Returns are at your own risk and cost unless we offer to cover the cost or collect (we may deduct agreed collection costs from your refund).
11.3.3. If you handle the Goods beyond what is necessary to establish their nature, characteristics or functioning, we may deduct the diminished value from your refund.
11.3.4. For promotional bundles, please return the relevant items to receive a full refund.
11.3.5. BOGOF offers: to receive a refund you must return both items. If only one is returned, no refund will be issued. BOGOF items may be exchanged for another item within the offer.
11.3.6. Use a recorded/tracked service when returning at your own cost.
11.3.7. Keep proof of postage until your exchange/refund is processed.
11.3.8. We do not reimburse independently purchased return postage, as we provide a label via our Returns Centre.
Faulty Goods
11.4.1. If we request a return of a suspected faulty item, please package it appropriately.
11.4.2. Faulty items are inspected within 3–5 working days of receipt.
11.4.3. We may decline a faulty claim where no manufacturing fault is found. This does not affect your statutory rights.
Refunds
11.5.1. If you cancel in accordance with this clause, we will refund the price you paid and any standard delivery costs, less:
a) any deduction for diminished value (11.3.3); and
b) any agreed collection charges.
11.5.2. Where you are returning the Goods, we will refund within 14 days of the earlier of:
a) the day we receive the Goods; or
b) the day you provide evidence of posting.
11.5.3. If we have agreed to collect, we will refund within 14 days of your cancellation notice.
11.5.4. Refunds are made to your original payment method unless we agree otherwise.
Exceptions to cancellation
11.6. You have no right to cancel where the Contract is for:
11.6.1. bespoke or personalised goods, or goods liable to deteriorate;
11.6.2. goods/services whose price depends on financial market fluctuations beyond our control;
11.6.3. alcoholic beverages where price is agreed, delivery is after 30 days and value depends on market fluctuations;
11.6.4. sale of land or financial services;
11.6.5. residential accommodation rental;
11.6.6. construction or conversion of buildings;
11.6.7. accommodation, transport of goods, vehicle rental, catering or leisure services for a specific date/period;
11.6.8. sealed audio/video recordings or computer software unsealed after delivery;
11.6.9. sealed goods not suitable for return for health/hygiene reasons, unsealed after delivery;
11.6.10. newspapers, magazines or periodicals (except subscriptions);
11.6.11. goods that become inseparably mixed with other items after delivery.
12. Complaints
Please email support@gsworkwear.com or write to H1 Westfield Business Park, Long Road, Paignton, Devon, TQ4 7AU.
13. Liability
13.1. We must supply Goods that conform to the Contract, including that they are:
13.1.1. as described;
13.1.2. consistent with any samples supplied;
13.1.3. fit for any purpose you made known to us; and
13.1.4. of satisfactory quality (i.e., not faulty).
13.2. Nothing in these Conditions limits or excludes our liability for failing to meet the duties in 13.1 or your legal rights.
13.3. We do not exclude or limit liability for:
13.3.1. death or personal injury caused by our negligence;
13.3.2. fraud or fraudulent misrepresentation;
13.3.3. liability for a defective product where we fail to identify our supplier within a reasonable time following your request.
13.4. We are responsible for foreseeable loss or damage caused by our breach or failure to use reasonable care and skill. We are not responsible for unforeseeable losses.
13.5. You purchase as a consumer. If you use the Goods for any business purpose (including resale), we will not be liable for business losses such as profit, revenue, contracts, opportunity, data, or business interruption.
13.6. We are not responsible for delivery delays caused by your failure to provide requested information on time and in full.
13.7. We are not liable for damage caused by pre‑existing defects in your premises or any goods to which we connect/install/attach the Goods, unless we were negligent.
14. Our right to terminate
We may terminate the Contract if you fail to pay when due and do not pay within 14 days of our reminder.
15. Events outside our control
15.1. Except as set out in this clause, we are not responsible for delays or failures caused by an Event Outside Our Control.
15.2. We will take reasonable steps to minimise the delay.
15.3. We will notify you promptly with details and (where possible) the likely duration.
15.4. Our performance is suspended for the duration of the event.
15.5. You may end the Contract after our notice under 15.3, and we will refund any amounts paid for Goods we cannot deliver.
16. Use of personal data
You authorise us to process your personal data to:
16.1. obtain information about you from third parties (including credit reports) and authenticate your identity;
16.2. supply the Goods/services to you;
16.3. carry out checks for funds sufficiency, security and fraud prevention;
16.4. transmit payment and delivery information to obtain authorisation from your card issuer or PayPal;
16.5. validate your details against appropriate third‑party databases (e.g., card issuer, credit reference and fraud prevention agencies);
16.6. inform you about similar Goods. You can opt out at any time. (See our Privacy Policy for details.)
17. Third‑party rights
Except for our affiliates, directors, employees or representatives, no person who is not a party to the Contract has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.
18. Other important terms
18.1. We may change the Website domain and any services/products, prices, specifications and availability at any time.
18.2. We try to keep stock information current but cannot guarantee availability.
18.3. If any provision of these Conditions is held invalid or unenforceable, the remaining provisions remain in force.
18.4. Contracts are concluded in English only.
18.5. If we do not insist on strict performance of your obligations or delay in exercising our rights, that does not waive those rights. A waiver of one default is not a waiver of later defaults.
19. Governing law & jurisdiction
These Conditions and the Contract are governed by the laws of England and Wales.
- If you live in England or Wales, proceedings may be brought in the courts of England and Wales.
- If you live in Scotland or Northern Ireland, you may bring proceedings there or in England and Wales.
- If you live in another EU country, you may bring proceedings in your home country or in England and Wales.
20. Rewards scheme
Points may be awarded for purchases, reviews and referrals when you are signed up. Review points are limited to one review every 30 days to prevent abuse and fraud. Abuse may result in points being revoked and orders cancelled where points were used.
21. Email newsletter
21.1. By signing up you agree to receive periodic marketing emails, including deals and promotions.
21.2. In line with GDPR, you have the right to opt in and a means to opt out at any time.
21.3. One‑time 5% welcome code is issued at signup. It is single‑use per customer and you must be subscribed at the time of use.
21.4. Customers who unsubscribe and resubscribe to obtain additional welcome codes will not receive further discounts and risk order cancellation.
